Return & Refund Policy

At Superbabyshop, we aim to ensure our customers are fully satisfied with their purchases. If, for any reason, you are not completely happy with a product, our Return & Refund Policy offers guidelines on returning items and requesting refunds.

1. Return Eligibility

• Products must be returned within 7 days of the delivery date.
• Items should be unused, unwashed, and in the original packaging with all tags intact.
• Proof of purchase (order number, receipt, etc.) is required for all returns.

2. Non-Returnable Items

• We do not accept returns for perishable goods, gift cards, and items on sale or clearance.
• Personal hygiene products, such as baby bottles, pacifiers, or health and safety items, are non-returnable for safety reasons.

3. Return Process

• To initiate a return, please contact our customer service at [contact email/phone number].
• We will provide you with a return authorization and instructions for shipping the item back.
• Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item).

4. Refund Policy

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 5-7 business days and automatically applied to the original payment method.
• Shipping costs are non-refundable.

5. Exchanges

• We only replace items if they are defective or damaged. If you need an exchange, please contact us within 3 days of receiving the item.

6. Late or Missing Refunds

• If you haven’t received a refund after the specified period, check with your bank or payment provider as processing times vary.
• If you still have issues, please contact us at [contact email/phone number].